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2023.12.01 Information in English
Hotel's Information for guests from overseas
Hotel's Information for Guests from Overseas
Hotel contact details (Telephone, email, address)
The hotel's telephone number is +81 555-72-2209.
From 5:00pm to 10:00am the following day, please contact +81 555-72-2212.
Hotel email address is staff@fujilake.co.jp.
Hotel address is ‘1 Funatsu, Fujikawaguchiko-machi, Minamitsuru-gun, Yamanashi Prefecture’.
From 5:00pm to 10:00am the following day, please contact +81 555-72-2212.
Hotel email address is staff@fujilake.co.jp.
Hotel address is ‘1 Funatsu, Fujikawaguchiko-machi, Minamitsuru-gun, Yamanashi Prefecture’.
About hotel pick-up
There is a free shuttle bus service between Kawaguchiko Station and the hotel.
When you arrive at Kawaguchiko Station, please call the hotel.
The hotel's telephone number is +81 555-72-2209 or +81 555-72-2212.
After you have called, please wait at bus stop 10 at Kawaguchiko Station.
We will pick you up in 5 to 15 minutes.
The shuttle bus from the hotel to Kawaguchiko Station runs every 30 minutes from 8:15am to 3:45pm.
Please ask the front desk for more details when you check in.
Please note that we cannot provide pick-up or drop-off services to locations other than between the hotel and Kawaguchiko Station.
When you arrive at Kawaguchiko Station, please call the hotel.
The hotel's telephone number is +81 555-72-2209 or +81 555-72-2212.
After you have called, please wait at bus stop 10 at Kawaguchiko Station.
We will pick you up in 5 to 15 minutes.
The shuttle bus from the hotel to Kawaguchiko Station runs every 30 minutes from 8:15am to 3:45pm.
Please ask the front desk for more details when you check in.
Please note that we cannot provide pick-up or drop-off services to locations other than between the hotel and Kawaguchiko Station.
Prohibited Items
All hotel rooms and dining areas are non-smoking (including e-cigarettes).
There are three smoking areas in the building.
If you are caught smoking in your room, you will be fined. (Smoking is also not permitted on the terrace of your room.
In addition, please do not use bath bombs and bath salts in the guest room baths, public baths and private baths.
If you do use them, you will be liable for any resulting damage.
Public baths and private baths are not available before check-in and after check-out.
Persons with tattoos are not permitted to use the Public baths.
Children over 7 years old are not allowed in mixed baths.
There are three smoking areas in the building.
If you are caught smoking in your room, you will be fined. (Smoking is also not permitted on the terrace of your room.
In addition, please do not use bath bombs and bath salts in the guest room baths, public baths and private baths.
If you do use them, you will be liable for any resulting damage.
Public baths and private baths are not available before check-in and after check-out.
Persons with tattoos are not permitted to use the Public baths.
Children over 7 years old are not allowed in mixed baths.
Other prohibited activities
◆It is prohibited to make a hotel reservation by providing false information such as names and numbers of people.
If you make a reservation through a reservation agent, you will need to contact the reservation agent and have them change the information to the correct details.
*If you do not cooperate with this, we may refuse your stay.
◆It is prohibited for anyone other than the guests to enter the hotel rooms, lounges or other facilities without the consent of the hotel.
(This is to ensure the safety of all guests.
(This does not apply to those who have made a prior reservation at the restaurant.
◆Commercial activities on the hotel grounds are prohibited without the hotel's consent (such as soliciting business or taking commercial photographs).
◆Please check here for other accommodation terms and conditions.
If you make a reservation through a reservation agent, you will need to contact the reservation agent and have them change the information to the correct details.
*If you do not cooperate with this, we may refuse your stay.
◆It is prohibited for anyone other than the guests to enter the hotel rooms, lounges or other facilities without the consent of the hotel.
(This is to ensure the safety of all guests.
(This does not apply to those who have made a prior reservation at the restaurant.
◆Commercial activities on the hotel grounds are prohibited without the hotel's consent (such as soliciting business or taking commercial photographs).
◆Please check here for other accommodation terms and conditions.
Check-in and Check-out
Our hotel has two buildings (the East Wing and the West Wing).
Please note that the check-in and check-out times differ for each wing.
【East Wing】Check-in from 2:00pm, check-out by 11:00am
【West Wing】Check-in from 3:00pm, check-out by 10:00am
If you are unable to arrive by 7:30pm, even if your plan includes dinner, the hotel will not be able to provide you with dinner. Please be sure to arrive by 7:30pm, as no refunds will be given.
If your plan includes breakfast only or a room-only plan, you can check in after that time.
If you arrive earlier than the specified time, you can leave your luggage at the front desk.
Check-out extensions are subject to a fee (5,500 yen per hour per room).
Depending on the circumstances, we may not be able to approve an extension.
Please ask the front desk for details when you check in.
Please note that the check-in and check-out times differ for each wing.
【East Wing】Check-in from 2:00pm, check-out by 11:00am
【West Wing】Check-in from 3:00pm, check-out by 10:00am
If you are unable to arrive by 7:30pm, even if your plan includes dinner, the hotel will not be able to provide you with dinner. Please be sure to arrive by 7:30pm, as no refunds will be given.
If your plan includes breakfast only or a room-only plan, you can check in after that time.
If you arrive earlier than the specified time, you can leave your luggage at the front desk.
Check-out extensions are subject to a fee (5,500 yen per hour per room).
Depending on the circumstances, we may not be able to approve an extension.
Please ask the front desk for details when you check in.
About the private bath
Reservations are required for all of these private baths.
You can make a reservation when you check in on the day.
Alternatively, you can make a reservation by phone from 10:00AM on the day.
※Reservations cannot be made before the day of check-in.
Please note that reservations cannot be made by email.
【Fuji View Private Bath ‘Cypress Bath’】
・3,850 yen per hour
※Please note that depending on the weather and time of day, it may not be possible to see Mt Fuji.
The space is large enough for two adults and one small child.
【Lake View Private Bath (barrier-free)】
・4,400 yen per hour
*You cannot see Mt Fuji (because it is in the opposite direction).
The bath is large enough for five adults to bathe together.
You can make a reservation when you check in on the day.
Alternatively, you can make a reservation by phone from 10:00AM on the day.
※Reservations cannot be made before the day of check-in.
Please note that reservations cannot be made by email.
【Fuji View Private Bath ‘Cypress Bath’】
・3,850 yen per hour
※Please note that depending on the weather and time of day, it may not be possible to see Mt Fuji.
The space is large enough for two adults and one small child.
【Lake View Private Bath (barrier-free)】
・4,400 yen per hour
*You cannot see Mt Fuji (because it is in the opposite direction).
The bath is large enough for five adults to bathe together.
Click here for a list of rooms and meals
You can make a reservation for the hotel here.
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